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Terms and Conditions

Welcome to Fenixbet, a premier online gaming platform operated by the Estonian company Novoloto OÜ (Registration: 10159983, located at Vilmsi 59, 10115, Tallinn). By registering and using our services, you confirm that you fully understand and accept these Terms and Conditions. We operate legally under gaming licenses issued by the Estonian Tax and Customs Board, ensuring a secure and regulated environment for both games of chance and sports betting.

Fenixbet operates as an independent gambling service provider under remote gaming licenses. Our primary goal is to deliver a fair, high-quality, and transparent betting experience to all our users.

Account Registration and General Requirements

Setting Up Your Player Profile

To participate in real-money wagering, users must create a unique and personal account. This account cannot be transferred, and betting on behalf of third parties is strictly prohibited. Whether you access the platform via a desktop browser or a mobile App, you are solely responsible for keeping your credentials secure and monitoring all activity that occurs after you Login to your dashboard.

Age and Jurisdictional Restrictions

  • Casino Games: Players must be at least 21 years old.

  • Sports Betting: Players must be at least 18 years old.

Fenixbet restricts access from jurisdictions where online gambling is illegal. It is the player’s duty to ensure their participation complies with their local laws.

Financial Operations

Funding Your Account

Deposits can be made using credit cards, direct bank transfers, or popular e-wallets like Skrill, Neteller, and Trustly. All payment methods must be legally registered in the account holder’s name. The minimum deposit amount typically starts at €5, depending on the chosen provider.

Withdrawal Policies

Withdrawals must be processed using the identical method originally used for depositing. Standard bank payouts are processed within two business days. Please note the following payout minimums:

  • Standard Bank/E-wallet: €5

  • Credit Cards: €20

  • International Bank Transfers: €50

Promotions and Gameplay Integrity

Utilizing Promotional Offers

Fenixbet occasionally rewards players with special campaigns and discounts. If you activate a promotional Bonus, you must meet all specified wagering requirements before any associated winnings can be withdrawn. Promotional funds cannot be utilized to purchase in-game features (e.g., “buy bonus” mechanics). The platform reserves the right to void winnings generated through promotional abuse or syndicate betting.

Technical Glitches and Fair Play

Exploiting software bugs is strictly forbidden. Should a player encounter an error, they must report it to support immediately. Fenixbet reserves the right to void wagers affected by technical malfunctions or human error.

User Verification and Security Protocols

KYC Checks

To comply with Anti-Money Laundering (AML) directives, Fenixbet enforces strict identity verification.

  • When it is required: Mandatory for cumulative deposits or withdrawals exceeding €2,000, or upon internal security triggers.

  • Accepted Documents: A valid passport or national ID card, paired with a recent utility bill or bank statement to verify residency. Failure to provide requested documents within 60 days will result in account closure and forfeiture of winnings.

Player Protection and Support

Dispute Resolution

If you believe a game outcome was unfair or incorrect, you must submit a formal claim to support@fenix-bet.org within 14 days of the event. Our team investigates all claims and aims to provide a final resolution within two weeks.

Maintaining Healthy Habits

We prioritize Responsible Gaming by providing players with robust self-regulation tools. Users can set personal loss limits or request temporary account blocks directly through our support team. Furthermore, players struggling with addiction can enforce a nationwide self-exclusion through the Estonian Tax and Customs Board (EMTA).

Legal Framework and Data Handling

Safeguarding Your Information

We secure your personal and financial data using industry-standard encryption. For a deep dive into how your data is collected, stored, and utilized, please review our comprehensive Privacy Policy.

Cookie Policy Integration

To enhance site functionality and analyze web traffic, Fenixbet utilizes internet cookies. These small data files allow us to remember your language preferences and deliver a smoother browsing experience. By using our site, you consent to our use of strictly necessary and analytical cookies. You can manage or disable these directly through your browser settings.

Refusal of Service

Fenixbet reserves the right to decline customer relationships or terminate existing accounts if a user is linked to international financial sanctions, provides fraudulent documents, or poses a risk to our regulatory compliance.